Wednesday, April 21, 2010


At present we have urgent opening for Head - Operations with one of our CMMl-5 Client

Our client is global Information Technology company which provides technology solutions to over 1500 customers in more than 50 countries across 5 continents, spanning a range of verticals

Job Location: would be working in Nigeria for 2 years.,will get all the accommodation, travel , mobile there along with allowance etc.

Required Profile:

Who has handled branch consolidation, ie the project is centralization of 400 branches .of a bank in Nigeria.
The need to have BPO experience in handling banking operations background. (retail banking) .

In case you are seriously interested for the same, please send your updated resume along with
Current/Exp CTC –
Notice Period-

Thanks & Regards
Sushma- Sr Consultant
Fillers Consulting Group (India, New Delhi)

opening for a BPO, for the position of CEO

opening for a BPO, for the position of CEO

Candidate Profile

· Should have 10-15 years of experience as successful Operations leader from leading BPO firm
· PG from Good school background preferable
· Proven experience in building out a significant BPO practice up to 500 staff and potential to 1000 staff
· Strong athlete – able to add value across vertical industry operations
· Well recognized in 1-2 industry segment (s) with evidence of thought leadership
· Experience developing BPO operations methodologies and best practices.
· Strong executive presence with the ability to interact at all levels in a client organization.
· Cultural fit with ________: Adaptable and hands-on (willing to roll up sleeves). Ability to work within a matrix and lead by influence and partner with the vertical leaders
v Must foster collaboration with other Practices (vertical and horizontal) to deliver superior value to customers (client centric approach)
v Ability to work well with the teams (within the Practice as well as other parts of the organization) and command the respect of the teams (People centric)
v Ability to lead by example and be a leader that the team can look up to
· Experience working comfortably across time zones and cultures. Ideally should have had prior responsibility for running a BPO business with significant international presence.
· Must be willing to travel 50% (mostly within_______, but also internationally to support clients, etc)

Job Responsibilities:

The CEO- BPO will have following responsibilities-

· Take full Operational ownership and responsibility for all BPO client operations and associated business leaders and staff. Current number of direct reports would be ___, each of whom as a responsibility for an industry sector. Key responsibilities would include:
o Oversee operations in __________(and possible future facilities in__________)
o Ensure high quality operations and client satisfaction
o Ensure compliance against financial cost targets at a project level and overall level
o Set operational strategy and execute efficiency and cost improvement programs
o Determine best operational organizational model
o Co-own overall BPO P&L with Global Practice Leader.
· Help set the global BPO strategy, approach and overall model at ___.
o Maintain a sense of community across the various operating groups.
o Jointly develop and implant plans with each business to build out required BPO capability (solutions design, transition, execution, QC) within each BU
· Build recognition and enhance the image of ___ BPO capabilities in the marketplace
o Serve as a primary external facing persona in public industry forums
o Generate new practice collateral, thought leadership and knowledge contributions (external articles, speeches)

If your interested with this requirement send your updated profile with following details

Current CTC
Expected CTC
Notice Period

Kindly treat this mail and revert back as early as possible

Thanks and Regards
Vsource Consulting