Hi,
One of Our Clients, A growing BPO/Call Center company in Nairobi, Kenya requires the following personnel:

Position: BPO/Call Center Operations Manager/Center Head

Qualifications: Graduate (B.Com/BA/B.Sc.)

Experience:

Total 5-6 Years including 3-4 years in large BPO unit at top level.
Person should have handled BPO units of 500 people or more independently for a year or more.
Ready to join at a short notice.

Functional Responsibilities:

- Managing call center resources, monitoring and achieving all operational and technical parameters.

- Responsible for management strategic development.

- Responsible for client interaction relationship.

- Lead staffs at all levels in the organization to ensure service of a consistent quality.

- Heading the service delivery. Customer Satisfactions.

- Responsible for entire gamut of Operations, Training, Quality for the center including client management.

- Motivating the team and ensuring the high employee satisfaction scores.
Other Criteria:

- Eloquent English Accent

- Good communication and presentation skills

- Working knowledge of basic MS Office packages and CRM systems

- Age within 25 - 35 years.

If you meet the above qualifications, please send in your CV (with contact phone number, experience, present and expected remuneration)

Thanks Regards,
Parameshwari
9343242998.

VSource The research group
# 23, 9th A Main, 38th Cross
Jayanagar 5th Block, Bangalore - 560 041
Karnataka, India.
Voice: +91-080-26630706/26653458, 26555740