JOB ROLE FOR GUIDE-CIM (CUSTOMER INTERACTION MANAGEMENT) & MR (MARKET RESEARCH.
1. To guide the customer interaction management & market
research(CIM & MR) function by providing:
a. A structured approach to designing, the monitoring
and reporting process
b. A structured approach to the calibration process
c. Appropriate and well piloted instruments
d. The right statistical modeling tools
e. Intuitive and user friendly presentation of data
2. Bridge the gap between pure research, customer expectations
and practical standards
3. Build a strong sustainable foundation for the CIM & MR
function in terms of people, systems & processes and
technology.
4. To provide the solutions group with innovative
enhancements and requirements and to support the research
requirements of the solutions group.
5. Is completely aligned with the business and financial goals of
the company and ensures all deployments are consistent with
the goals.
Accountability
1. People - Interfunctional relationships
2. Interpersonal relationships
3. Operations
4. Reporting
5. Knowledge base management
6. Business intelligence
7. Research design & methodology
8. Field implementation
9. Cost efficiency
Knowledge required
1. Qualitative & Quantitative research methods
2. Knowledge base management
3. Data warehousing & mining
4. Business intelligence
5. Business processes
6. Customer interaction methods
7. Customer interaction measures (Qualitative & Quantitative)
8. Statistical modeling tools (SPSS, SAS etc.)
9. Presentation of research proposal and findings
Skills required
1. Excellent team player
2. Excellent with spoken, written and visual presentation
3. Ability to think independently and add perspective and
dimension
4. Analytical
5. Extremely good at operations
6. Eye for detail
7. Good at the complete MS office suite
8. Conflict resolution
Education & Experience
1. Post graduate with mathematics & statistics, operations
research
2. Up to 40 years of age
3. Exposure to operations research
4. Exposure to field work
5. Exposure to market research design, testing, field &
technology deployment
6. Exposure to focus group moderation
7. Exposure to customer satisfaction surveys
8. Exposure to retail point of sale (POS) data gathering
LOCATION-BANGALORE.
ConsultANCY
G7 InfoTech Private Limited
No. 86, “Gokul Towers”
2nd Floor, M. S. R. Road, Gokula,
Bangalore – 560054
Karnataka, INDIA.
Monday, May 24, 2010
Content Executive
There is an opening with one of our client in FMCG for Content Executive
Location: Bangalore
Salary: Negotiable
Profile:
Content mgt
Portal mgt
User Mgt
Content tagging
Search optimization
Liaise with Customers
Analyze Security Incidents
If interested mail your resume mentioning current and expected ctc.
Alp Management Consultants Pvt Ltd
No. 2, 12 th main
Vasanthnagar,
BANGALORE, Karnataka – 560001
Location: Bangalore
Salary: Negotiable
Profile:
Content mgt
Portal mgt
User Mgt
Content tagging
Search optimization
Liaise with Customers
Analyze Security Incidents
If interested mail your resume mentioning current and expected ctc.
Alp Management Consultants Pvt Ltd
No. 2, 12 th main
Vasanthnagar,
BANGALORE, Karnataka – 560001
PCM Capability Manager ICS Consultancy Services
Availability for a new requirement with our leading client
"Accenture"
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 170,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com.
REQUIREMENT
Level: Manager
PCM Capability Manager
Roles and responsibilities
Deeper working experience in one or more PCM technologies like documentum, vignette, interwoven or any of the portal technologies.
Experience in architecting/designing end to end ECM or Portal Solution a plus
Should have experience in estimating ECM or Portal Solutions
Proven ability to present to and interact with customers, displaying confidence and the expertise
Identifies and works effectively with key stakeholders on complex cross-functional team or work group projects or problems
Can articulate points of view on the effect technology will have within a business industry with a clear technical vision
Makes effective and informed technical decisions in a timely fashion and does not over-analyze problems
Efficiently and creatively solves even the most complex and difficult problems that affect his/her organization or the entire company
Strategically analyzes the risks, benefits and opportunities of various solutions
Evaluate and suggest suitable product stalk to the client
Should be a thought leader in the PCM domain
Provides mentoring, as needed, to the other Technical Specialists from a technical perspective
Suggests/assess the best tool/vendor for given assignment
Requirements/skills
Broader knowledge in PCM technologies (Documentum, Vignette, Interwoven, BEA Portal, IBM), with a strong knowledge in at least one tool is a must.
Proven track record in architecting products that can scale to serve millions of users with high performance.
Effective written , verbal communication and interpersonal skills essential
Ability to handle multiple tasks simultaneously
Desire to learn new technologies and evaluate them
Experience with publishing technical papers at conferences is a plus
Total Experience: (10 to 16yrs)
Location: Bangalore
Please go through the question-answers given below to understand you better.
Have you ever been interviewed by this company in last 6 months?
Your current CTC?
Expected CTC?
Notice period required from present company?
Are you comfortable relocate ?
Your current location?
Your Total Exp.?
Your Date Of Birth?
Your First Name?
Your Last Name?
Module worked on ?
Are you a contract or permanent employee? if working on contract please mention the contract company name?
If you are currently seeking or will be available for a new opening please send me a copy of your most recent resume in word format & I will have one of our recruiters contact you to discuss the available opportunities. Feel free to call me for any clarifications.
If you are not interested currently or You have any friends who might also be interested , Kindly refer this mail to your friends & help them getting a suitable opening.
--------------------------------------------------------------------
ICS Consultancy Services
Website: www.icsconsultancy.com
"Accenture"
Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With approximately 170,000 people in 49 countries, the company generated net revenues of US$19.70 billion for the fiscal year ended Aug. 31, 2007. Its home page is www.accenture.com.
REQUIREMENT
Level: Manager
PCM Capability Manager
Roles and responsibilities
Deeper working experience in one or more PCM technologies like documentum, vignette, interwoven or any of the portal technologies.
Experience in architecting/designing end to end ECM or Portal Solution a plus
Should have experience in estimating ECM or Portal Solutions
Proven ability to present to and interact with customers, displaying confidence and the expertise
Identifies and works effectively with key stakeholders on complex cross-functional team or work group projects or problems
Can articulate points of view on the effect technology will have within a business industry with a clear technical vision
Makes effective and informed technical decisions in a timely fashion and does not over-analyze problems
Efficiently and creatively solves even the most complex and difficult problems that affect his/her organization or the entire company
Strategically analyzes the risks, benefits and opportunities of various solutions
Evaluate and suggest suitable product stalk to the client
Should be a thought leader in the PCM domain
Provides mentoring, as needed, to the other Technical Specialists from a technical perspective
Suggests/assess the best tool/vendor for given assignment
Requirements/skills
Broader knowledge in PCM technologies (Documentum, Vignette, Interwoven, BEA Portal, IBM), with a strong knowledge in at least one tool is a must.
Proven track record in architecting products that can scale to serve millions of users with high performance.
Effective written , verbal communication and interpersonal skills essential
Ability to handle multiple tasks simultaneously
Desire to learn new technologies and evaluate them
Experience with publishing technical papers at conferences is a plus
Total Experience: (10 to 16yrs)
Location: Bangalore
Please go through the question-answers given below to understand you better.
Have you ever been interviewed by this company in last 6 months?
Your current CTC?
Expected CTC?
Notice period required from present company?
Are you comfortable relocate ?
Your current location?
Your Total Exp.?
Your Date Of Birth?
Your First Name?
Your Last Name?
Module worked on ?
Are you a contract or permanent employee? if working on contract please mention the contract company name?
If you are currently seeking or will be available for a new opening please send me a copy of your most recent resume in word format & I will have one of our recruiters contact you to discuss the available opportunities. Feel free to call me for any clarifications.
If you are not interested currently or You have any friends who might also be interested , Kindly refer this mail to your friends & help them getting a suitable opening.
--------------------------------------------------------------------
ICS Consultancy Services
Website: www.icsconsultancy.com
Leading Insurance company as Agency Manager
We have very urgent and excellent openings for Leading Insurance company as Agency Manager
You can work in your native as Manager Inform about this to all your contacts
Job Location: Across South India (Karnataka, Kerala, Tamil Nadu, and Andhra Pradesh)
Karnataka Locations: Mangalore, Udupi, Chikmagalur, Harihar, Haveri, Shimoga, Davangere, Bellary, Raichur, Hospet, Yelahanka, Vijaynagar, Koramangala, Kammanahalli, Malleshwaram, Marathalli, Kolar, Hubli, Belgaum, Bijapur, Karwar, Bidar, Gulbarga, Gadag, Bagalkot, Mysore, Madikere, Mandya, Ramanagaram, Channapatna, Hassan, Tumkur, Chamrajnagar, Indira Nagar
Experience: 2yrs+
Education: Any graduate
Category: Insurance
Role: Agency Manager
Salary: 2.10 - 2.50LPA+ Incentives
Job Purpose “ Agency Manager
The purpose of this job is to recruit quality advisors (free lancer) & support / train them to enable them procure insurance policies from the market & subsequently service the customers.
Principal Accountabilities of Agency Managers:
To recruit good quality prospective insurance advisors and ensure that they acquire licensing in order to achieve the sales target set by the company. Ensure that the advisors achieve business targets set for them. Provide on the job training & manage and monitor performance of Advisors so that they can achieve their goals.
Relationship Management
Maintain persistency for the policies procured by team of Advisors to overall achieve the profitability of the team.
If you are Interested reply this mail with Resume and mention
Web: www.talentzindia.com
Current CTC:
Expected CTC:
Current Company:
Yrs of Experience in Insurance:
Notice Period:
Would like to Relocation:
You can work in your native as Manager Inform about this to all your contacts
Job Location: Across South India (Karnataka, Kerala, Tamil Nadu, and Andhra Pradesh)
Karnataka Locations: Mangalore, Udupi, Chikmagalur, Harihar, Haveri, Shimoga, Davangere, Bellary, Raichur, Hospet, Yelahanka, Vijaynagar, Koramangala, Kammanahalli, Malleshwaram, Marathalli, Kolar, Hubli, Belgaum, Bijapur, Karwar, Bidar, Gulbarga, Gadag, Bagalkot, Mysore, Madikere, Mandya, Ramanagaram, Channapatna, Hassan, Tumkur, Chamrajnagar, Indira Nagar
Experience: 2yrs+
Education: Any graduate
Category: Insurance
Role: Agency Manager
Salary: 2.10 - 2.50LPA+ Incentives
Job Purpose “ Agency Manager
The purpose of this job is to recruit quality advisors (free lancer) & support / train them to enable them procure insurance policies from the market & subsequently service the customers.
Principal Accountabilities of Agency Managers:
To recruit good quality prospective insurance advisors and ensure that they acquire licensing in order to achieve the sales target set by the company. Ensure that the advisors achieve business targets set for them. Provide on the job training & manage and monitor performance of Advisors so that they can achieve their goals.
Relationship Management
Maintain persistency for the policies procured by team of Advisors to overall achieve the profitability of the team.
If you are Interested reply this mail with Resume and mention
Web: www.talentzindia.com
Current CTC:
Expected CTC:
Current Company:
Yrs of Experience in Insurance:
Notice Period:
Would like to Relocation:
Manager Operation
Please do let us know if such a role interested you or any of your friends??
If yes please do send across your updated profile ASAP.
Location - Hyderabad.
Must be ready to work in Graveyard Shift.
Must have at least 3+ years working exp as a Manager Operation.
Job Description:
- Total exp 9 “ 14 yrs Minimum 8 years of relevant work experience of which 4 years in an International Call Center.
- Experienced in Transaction Processing/Backend Operations. Candidates with experience in bank operations / financial processes will be given preference.
- Interact with multiple process owners in the US to understand requirements and communicate feedback /solutions.
- The candidate would be responsible for People Management & Attrition Management.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.
- Experienced to handle multiple Transitions with quick TAT
- Work closely & actively with support Services like HR, IT, Admin & Facilities to align operational objectives and goals.
- Experienced in BPO quality tools with a clear understanding of MIS/Dashboards
- Responsible for enforcing the Information/Physical Security Policies and Procedures.
- Ready to work in late Night Shift.
CONSULTANT:
Sakuja Transport Company
Opposite Ram Patti Mandir,
JAMSHEDPUR,
Jharkand - 831001
If yes please do send across your updated profile ASAP.
Location - Hyderabad.
Must be ready to work in Graveyard Shift.
Must have at least 3+ years working exp as a Manager Operation.
Job Description:
- Total exp 9 “ 14 yrs Minimum 8 years of relevant work experience of which 4 years in an International Call Center.
- Experienced in Transaction Processing/Backend Operations. Candidates with experience in bank operations / financial processes will be given preference.
- Interact with multiple process owners in the US to understand requirements and communicate feedback /solutions.
- The candidate would be responsible for People Management & Attrition Management.
- Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders.
- Experienced to handle multiple Transitions with quick TAT
- Work closely & actively with support Services like HR, IT, Admin & Facilities to align operational objectives and goals.
- Experienced in BPO quality tools with a clear understanding of MIS/Dashboards
- Responsible for enforcing the Information/Physical Security Policies and Procedures.
- Ready to work in late Night Shift.
CONSULTANT:
Sakuja Transport Company
Opposite Ram Patti Mandir,
JAMSHEDPUR,
Jharkand - 831001
MNC CALL CENTRE, WALKIN
Mega Events @ JOBGATE MANPOWER
CONSULTANCY!!!LOOKING FOR A JOB IN MNC CALL CENTRE, WALKIN &WALKOUT WITH
Spot Offers in 10 Companies !
Walk-in @Jobgate Manpower with 10 Copies of Resume ,
Meet 10 Company HRs & Walkout with offer Letters
We have openings with
Clients:Dell,Convergys,Ibm,Firstsource,247
Customer,Mphasis,Infosys Bpo,Sitel,Siemens,Jpmc,En Y Etc & other companies in Bangalore
We are glad to announce the openings with our clients mentioned above .Please go through this mail and if your profile matches with the requirements please contact immediately and forward this mail to all your friends.
For further information
contact
ASHOK;;8050036927
Human Resource
Call Centre/Bpo
Job Fair @ jobgate manpower Spot offers !!! 2 Rounds of Interview
Golden Opportunity for Call Centre/BPO Professionals
Handling queries of UK/US
customers, Meet 10 company HRs jobgate
Manpower B/W 1-5pm
CONSULTANCY!!!LOOKING FOR A JOB IN MNC CALL CENTRE, WALKIN &WALKOUT WITH
Spot Offers in 10 Companies !
Walk-in @Jobgate Manpower with 10 Copies of Resume ,
Meet 10 Company HRs & Walkout with offer Letters
We have openings with
Clients:Dell,Convergys,Ibm,Firstsource,247
Customer,Mphasis,Infosys Bpo,Sitel,Siemens,Jpmc,En Y Etc & other companies in Bangalore
We are glad to announce the openings with our clients mentioned above .Please go through this mail and if your profile matches with the requirements please contact immediately and forward this mail to all your friends.
For further information
contact
ASHOK;;8050036927
Human Resource
Call Centre/Bpo
Job Fair @ jobgate manpower Spot offers !!! 2 Rounds of Interview
Golden Opportunity for Call Centre/BPO Professionals
Handling queries of UK/US
customers, Meet 10 company HRs jobgate
Manpower B/W 1-5pm
Saturday, May 8, 2010
Call Centre
Address:
IZEE MANPOWER, 3rd floor,kristal prestige,above hydrabad house,Koramangala, near forum back gate...
Call Centre/Bpo Job Fair @ Izee
Spot offers!!! 2 Rounds of Interview
Golden Opportunity for Call Centre/BPO Professionals
Handling queries of UK/US customers, Meet 10 company HRs @Izee Manpower B/W 1-5pm
ACCENTURE:
Age 18yrs-48 yrs can apply
US/UK shift:
JOB DESCRIPTION:
CSR/TSR: 10+2, 10+3 Fresher can also Or Any Graduates Fresher or experience
Salary up to 15k +Incentives
Sr Csr /Sr Tsr: 10+2, 10+3, or any grads with 1yr +international call center or more than 5yrs of experience other domain.
Salary up to 19K +incentives
DELL INTERNATIONAL:
Age limit 19yrs-40yrs can apply
US SHIFT/Day Shift/UK Shifts
JOB DESCRIPTION:
A3 Level: TSR:
10+2, 10+3 with 9months experience in call centre or 2yrs experience in any domain /Any Graduates Fresher or experience.
Salary Up to 16k +Incentives
A4 Level: Senior Tsr
10+2, 10+3 OR Any Graduates with min 1yr-17months in call centre
Salary up to 2.8 lacs pa
A5 Level :( which is level below SME)
TSS: Technical Support Specialist /Expert
10+2, 10+3, Any Graduates with min 18 months experience in call centre
Salary up to 3.3lacs pa
WNS (Aviva)
Age: 19yrs-48yrs can apply
UK Shift (Sat/Sun Off)
10+2 or 10+3 with 6months of exp. Or Any grads fresher or exp.
Sal up to 19k + incentives.
FIRST SOURCE
Age limit 19yrs-45yrs
{First Source is fine taking people who does not have relieving letter, but should have offer letter and latest 2months pay slips}
UK /US Shift
Csr/Tsr
10+2, 10+3 with 6months +experience any domain or Any Graduates Fresher/Experience
Salaries 15k take home
Sr Csr/Sr Tsr
Any Graduates with Min 1 yr experience in international call centre Sal 17k+incentives
IBM Daksh
UK/US/Australian shifts and Domestic
Csr: 10+2 or 10+3 with 6 months of experience Or Any grads fresher or exp.
Sal up to 2.3 lac pa
MPHASIS:
UK/US SHIFT
Age limit: 18yrs- 45yrs
Csr: 10+2/10+3 with or with experience can apply
Sal up to 13k+incentives
Sr Csr: 10+2/10+3/Any Graduates with Min 18months of experience in international call centre
Salaries up to 16k take home +incentives
SITEL (Dell Process)
Age -19yrs-45yrs
US Shift
CSR: 10th or 10+2 or 10+3 with 1yr international call center or any graduates Fresher/experience
Sal 16K +incentives
24/7 Customer
CSR/TSR
(MECAFEE PROCESS, MBNS, ECOSTAR ETC)
Age limit 19yrs-35yrs
(247 Customer is fine taking people who do not have relieving letter or resignation letter, but need to submit offer letter and latest 2months pay slips)
Csr/Tsr: 10+2, 10+3 with Min 6months experience in any domain or Any Graduates Fresher/Experienced
Salary up to 17k
PLEASE FORWARD THIS MAIL TO ALL YOUR FRIENDS CONTACT Or Message now
IZEE MANPOWER, 3rd floor,kristal prestige,above hydrabad house,Koramangala, near forum back gate...
Call Centre/Bpo Job Fair @ Izee
Spot offers!!! 2 Rounds of Interview
Golden Opportunity for Call Centre/BPO Professionals
Handling queries of UK/US customers, Meet 10 company HRs @Izee Manpower B/W 1-5pm
ACCENTURE:
Age 18yrs-48 yrs can apply
US/UK shift:
JOB DESCRIPTION:
CSR/TSR: 10+2, 10+3 Fresher can also Or Any Graduates Fresher or experience
Salary up to 15k +Incentives
Sr Csr /Sr Tsr: 10+2, 10+3, or any grads with 1yr +international call center or more than 5yrs of experience other domain.
Salary up to 19K +incentives
DELL INTERNATIONAL:
Age limit 19yrs-40yrs can apply
US SHIFT/Day Shift/UK Shifts
JOB DESCRIPTION:
A3 Level: TSR:
10+2, 10+3 with 9months experience in call centre or 2yrs experience in any domain /Any Graduates Fresher or experience.
Salary Up to 16k +Incentives
A4 Level: Senior Tsr
10+2, 10+3 OR Any Graduates with min 1yr-17months in call centre
Salary up to 2.8 lacs pa
A5 Level :( which is level below SME)
TSS: Technical Support Specialist /Expert
10+2, 10+3, Any Graduates with min 18 months experience in call centre
Salary up to 3.3lacs pa
WNS (Aviva)
Age: 19yrs-48yrs can apply
UK Shift (Sat/Sun Off)
10+2 or 10+3 with 6months of exp. Or Any grads fresher or exp.
Sal up to 19k + incentives.
FIRST SOURCE
Age limit 19yrs-45yrs
{First Source is fine taking people who does not have relieving letter, but should have offer letter and latest 2months pay slips}
UK /US Shift
Csr/Tsr
10+2, 10+3 with 6months +experience any domain or Any Graduates Fresher/Experience
Salaries 15k take home
Sr Csr/Sr Tsr
Any Graduates with Min 1 yr experience in international call centre Sal 17k+incentives
IBM Daksh
UK/US/Australian shifts and Domestic
Csr: 10+2 or 10+3 with 6 months of experience Or Any grads fresher or exp.
Sal up to 2.3 lac pa
MPHASIS:
UK/US SHIFT
Age limit: 18yrs- 45yrs
Csr: 10+2/10+3 with or with experience can apply
Sal up to 13k+incentives
Sr Csr: 10+2/10+3/Any Graduates with Min 18months of experience in international call centre
Salaries up to 16k take home +incentives
SITEL (Dell Process)
Age -19yrs-45yrs
US Shift
CSR: 10th or 10+2 or 10+3 with 1yr international call center or any graduates Fresher/experience
Sal 16K +incentives
24/7 Customer
CSR/TSR
(MECAFEE PROCESS, MBNS, ECOSTAR ETC)
Age limit 19yrs-35yrs
(247 Customer is fine taking people who do not have relieving letter or resignation letter, but need to submit offer letter and latest 2months pay slips)
Csr/Tsr: 10+2, 10+3 with Min 6months experience in any domain or Any Graduates Fresher/Experienced
Salary up to 17k
PLEASE FORWARD THIS MAIL TO ALL YOUR FRIENDS CONTACT Or Message now
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