Job in a for UK, US, Australian Shifts call center job

Want to participate in an event to get a good call center job of your choice, get your resume and get a job in a day for UK, US, Australian Shifts

DELL INTERNATIONAL SERVICES

US/UK SHIFT: Age limit 19yrs-38yrs

JOB DESCRIPTION:
A3 LEVEL: TSR
10+2, 10+3 with 9months experience in call centre or 2yrs experience in any domain /Any Graduates Freshers or experience
Salary 14k+Incentives

A4 LEVEL:
Senior TSR
10+2, 10+3 OR Any Graduates with 1yr-17months in call centre
Salary upto 2.8 lacs pa

A5 LEVEL: (which is level below SME)
TSS: Technical Support Specialist /Expert
10+2, 10+3, Any Graduates with 18 months+experience in call centre
Salary upto 3.35lacs pa.


Accenture

Age limit 19-46 yrs


Go through the requirements menitoned below about each process details and Profile required


Process: UK Shift (Insurance Process)

CSR: Any Graduates freshers or experience salary upto 2lacs pa

Sr Csr: Any Graduates with 1 yr +experience salary upto 2.75 lacs pa

Process: US Shift (Dealing with the internal employees of Accenture regarding HR queries)

CSR: Any Graduates freshers or experience salary upto 2lacs pa

Sr Csr:Any Graduates with 1 yr +experience salary upto 2.75 lacs pa

Process: US Shift(Semi Voice Process:Mortgage Process,passport must)

CSR: Any Graduates freshers or experience salary upto 2lacs pa

Sr Csr: Any Graduates with 1 yr +experience salary upto 2.75 lacs pa

Process: UK Shift

CSR:10+2,10+3 with 6months experience in call centre or 1year other domain/Any Graduates:Freshers /experience
Salary upto 2lacs

Sr Csr: 10+2,10+3,Any Graduates with 1yr +experience salary upto2.75lacs pa

ISS Process: (Semi technical process, internet services provider):US Shift

TSR: 10+2,10+3 with 6months exp in call centre or 1year other domain/Any Graduates:Freshers /experience salary upto 2lacs pa

Sr Tsr: 10+2 ,10+3,Any Graduates with 1yr +experience salary upto 2.75lacs pa



IBM

Age limit: 19yrs -35yrs / AUS SHIFT (UK/AUS/US)

BAND 3: CSR
10+2, 10+3 with 6months+ experience in 1yr internationals call centre/Any Graduates freshers/experience
Salary upto 11k to 13k + upto 3.5k inc

FIRST SOURCE

Age limit 19yrs-45yrs / UK SHIFT

Csr/Sr Csr/Tsr/Sr Tsr
10+2, 10+3 with 1yr +experience or Any Graduates Freshers/Experience
Take home: 15,000 +incentives

INFOSYS BPO

UK SHIFT /Age limit 20yrs-32yrs

Any Gradautes freshers/Experience
salary upto 15k+incentives per month


OCWEN

US Shift

Any Gradautes freshers/Experience
Salary 2 /lacs to 3.2 lacs pa + incetives goes uptill 17,000 per month


24/7 CUSTOMER

Age limit 19yrs -35yrs / UK/US SHIFT
10+2, 10+3 with 6months +experience or Any Graduates :Freshers/Experience salary upto 17,000 +incentives per month


WNS

UK Shift

Any Gradautes with 6 months + experience in internationals call centre
Salary 12k to 19k + incetives (Saturday & Sunday OFF)

10+2 or 10+3 with min 6 months + experience in internationals call centre
Salary 14k to 17k + incetives


MPHASIS

Age limit: 19yrs- 45yrs / US SHIFT

CSR: Any Graduates: freshers/experience salary upto 13,500 per month +incentives

Sr Csr: Any Graduates with 18months +experience in call centre
salary upto 16,500 take home per month +incentives


SITEL: US Shift
Age limit 20yrs-30 yrs

CSR: 10+2 or 10+3 with 1 year+ experience &
Any Graduates: Freshers/Experience
salary upto 15,000+incentives

Voice/Non Voice Support - For leading MNC in Bangalore

Voice/Non Voice Support - For leading MNC in Bangalore

Citrus Solutions is a leading consultancy firm that has been retained by a host of leading ITES companies to recruit promising, ambitious and talented professionals for various support processes.

Should you be interested in building a career with the leading ITES companies in voice support or non-voice based in Bangalore, visit us at our office for a spot offer!!

337, 5th Main, 4th Cross
Areker Mico Layout
Bannerghatta Road
Bangalore - 560076

Good communication skills, willingness to work in shifts and client focus would be preferred. We have openings in customer support and technical support. Our clients include Accenture, Aditya Birla Minacs, E4E and many more!

Recruitment Executive
Tel: 080-41462556
www.citrus-solutions.com
CITRUS SOLUTION, hr@citrus-solutions.com, Bannerghatta Road, BANGALORE, Karnataka - 560001

Greetings from Aegis BPO. As a leader in customer care and acquisition for over three decades, Aegis has a track record of introducing process and technology innovations. Today, several Fortune 500 clients trust Aegis to manage their customer interaction, back office, and other routine business processes.
Essar Global Limited, the parent company of Aegis, is a business corporation with a balanced portfolio of assets in the diverse manufacturing and services sectors of steel, energy, power, communications, shipping ports and logistics, and construction. Privately owned and professionally managed, Essar has judiciously invested in the commodity, annuity and services business segments. It is an $18 billion group operating from 130 countries.


We have immediate requirements for Uk Voice process. The Details of positions and the Interview are given below.

Company Name-Aegis BPO
Job Location: Bangalore
Position: Customer Support Executive
Job Description: To provide Customer Support for UK Customers
Minimum Requirements: Age 18 to 28Yrs
Fluency in English (Written and Spoken)
Flexibility of Shifts : Flexible in working any shift

Minimum Qualification: Graduate/Undergraduate.

Freshers are Welcome


Date Of Interview : 26.06.2010to 30 Jun10 ( Time 12 noon to 5.00 Pm)
Venue of Interview : Aegis Ltd,7th Floor, Explorer Building, ITPL, Bnagalore.

Help Line: (+91) 80 66922332, (Time 12 pm to 5pm)
Please carry a copy of this mail for the interview along with the following documents:

1. Resume
2.10th, 12th and Degree Certificates
3. One Passport size Photo
4. Voters ID card, Driving License or any ID Proof (Original to Enter the ITPL campus)

Top MNC Call Center Entry Level and Experienced Voice Process Semi Voice Non voice

Golden Opportunity for Entry level and Experienced Candidates who are looking for a Change or Better Growth and for Better Package in Top MNC Call Center.

Positions: Right from Entry level to Senior Associate (CSR, TSR, Sr.CSR, Sr.TSR) For Voice / SemiVoice.

Salary Package (CTC): Anywhere between 1.2Lacs to 3.35+ (Based on relevant experience)

Attractive incentives, client bonus, programme bonus, loyality bonus, joining bonus etc...

Process*
Insurance Process: UK Shift Motor Vehicle Insurance - (Claims, retention, Underwriting)
HR Process: US Shift- (Recruitment, Leave and Compensation, absent management, Pension
Mortgage Process: US Shift Deals with verification and documentation
Media Process: UK Shift Satellite TV Customer Support
ISP Process: US Shift Internet Service Provider � Tech Support
Collection Process: US/AUS - Insurance, credit card.
Hardcore Tech: Laptop and desktop support for US, UK.

Walk In And Walk Out With An Offer Letter TOMORROW itself.
If Your Profile matches the above requirement please do mail me at - prapulla@provizor.co.in

Provizor IT Services Pvt Ltd
2nd Floor,
Money Centre Koramangala 7th Block,
BANGALORE, Karnataka - 560095

Call Centre- Omega Voice process

Call Centre- Omega Voice process

Customer relations via inbound calls product credit cards help
Responsible for providing Customer support and B2C customer help
Rotating shifts Willingness to shifts
Good communication skills
Earn excellent salary and Incentives by up sales
Walk in with your resume, 2 passport size photographs and your documents for a spot offer – CSR Call Center.
Age limit 18 to 50.
If you have friends forward this mail or refer them the number above or give them the mail Id –

whitehorsemanpower@gmail.com

Openings in Bangalore/Bengaluru
All Rounds in the consultancy

JOB IN MNC CALL CENTRE, WALKIN &WALKOUT WITH OFFER LETTER

JOB CONSULTANCY
Mega Events @ JOBGATE MANPOWER 29,1st Flr ,BTM 2stge ,opp Infosys Bangalore

CONSULTANCY!!!LOOKING FOR A JOB IN MNC CALL CENTRE, WALKIN &WALKOUT WITH OFFER LETTER

Spot Offers in 10 Companies ! !Contact Rodney
9886498389
Walk-in @Jobgate Manpower with 10 Copies of Resume ,

Meet 10 Company HRs & Walkout with offer Letters

We have openings with : Clients:Dell,Convergys,Firstsource,24/7 Customer,Aviva/WNS,Infosys Bpo,Sitel,Siemens,Jpmc,Minacs Etc & other companies in Bangalore

We are glad to announce the openings with our clients mentioned above .Please contact immediately and forward this mail to all your friends.

For further information
contact
Human Resource

Call Centre/Bpo
Job Fair @ jobgate
manpower
Spot offers !!! 2 Rounds of
Interview

Golden
Opportunity for Call Centre/BPO Professionals

Handling queries of UK/US
customers, Meet 10 company HRs jobgate
Manpower B/W 1-5pm

Openings for Microsoft technical Non Voice process.

Hi All,

Openings for Microsoft technical Non Voice process.
interested ppl can walk in to our office Any weekday between 10:30 to 4:00 & Saturday between 10 am to 1 PM

Regards

For More details walk in to our office @
JOB CONSULTANCY
Hyphen Consultancy services
No 215, ground floor
West Minster Building
Cunningham road

CALL CENTER JOBS BPO JOBS

ACCULOGIX is an ISO certified company ,one of the best consultants, very transparent. We are tied up with the below given companies, deals with BPO / CALL CENTERS.

HEY FRENDZ!!!!!!!!!!! SPOT OFFERS!!!!!!!! MEGA EVENT FOR 12 MNCS

DELL:

-> A4 / A5 level
-> Sound technical knowledge
-> CCNA / MCSE course will an additional advantage
-> sal upto 3 lks pa (as per the company norms)

IBM:

-> Band 3
-> Any graduate(fresher) / ug (preferably 6 months international call center exp)
-> AUS / UK / DAY SHIFT
-> Sal upto 2.6 lks pa (as per the company norms)


WNS:

-> customer support (voice process)
-> collections , insurance process
-> call center exp is must / any domain exp will be fine
-> sal upto 2.5lks pa (as per the company norms)

ACCENTURE:

->Tech / cust support process
-> international call center / any domain exp will be fine/any graduates (min 6months)
-> best part 20k joining bonus
-> sal upto 3lks pa (as per the company norms)

INFOSYS :

Customer Support
Graduate Fresher/Experinced
Salary upto 2.4lakhs CALL

HSBC:
-> mortgage / collection profile
-> voice process
-> excellent comm skills
-> captive company
-> any graduate / ug , sal 1.8 lks pa+incentives

DAILY INHOUSE EVENT:

1. AVIVA / WNS

2. IBM

3. 24 / 7

4. MINACS

5. DELL

6. MICROLAND

7. MAINSTAY

8. FIRST SOURCE

9. ACCENTURE

10.HSBC

11. OCWEN & Many more

"THE CANDIDATES WHO ARE FIT FOR THESE REQURIMENTS WILL BE

SPOT!!!!!SPOT!!!!!SPOT!!!!!!!!!SPOT!!!!!!!!OFFER!!!!!!!!!!

JUST 2 ROUNDS OF INTERVIEW !!!!!! WALK WITH OFFER LETTER FROM ALL THE GIVEN COMPANIES

Acculogix Software Solutions India (P) Ltd.
18/7, 1st Floor Narayan Business Chambers
Hosur Road,
Wilson Gardens,
BANGALORE,
Karnataka - 560027

Call Centre

Address:
IZEE MANPOWER, 3rd floor,kristal prestige,above hydrabad house,Koramangala, near forum back gate...

Call Centre/Bpo Job Fair @ Izee
Spot offers!!! 2 Rounds of Interview

Golden Opportunity for Call Centre/BPO Professionals
Handling queries of UK/US customers, Meet 10 company HRs @Izee Manpower B/W 1-5pm

ACCENTURE:

Age 18yrs-48 yrs can apply
US/UK shift:
JOB DESCRIPTION:
CSR/TSR: 10+2, 10+3 Fresher can also Or Any Graduates Fresher or experience
Salary up to 15k +Incentives

Sr Csr /Sr Tsr: 10+2, 10+3, or any grads with 1yr +international call center or more than 5yrs of experience other domain.
Salary up to 19K +incentives

DELL INTERNATIONAL:
Age limit 19yrs-40yrs can apply
US SHIFT/Day Shift/UK Shifts

JOB DESCRIPTION:
A3 Level: TSR:
10+2, 10+3 with 9months experience in call centre or 2yrs experience in any domain /Any Graduates Fresher or experience.
Salary Up to 16k +Incentives

A4 Level: Senior Tsr
10+2, 10+3 OR Any Graduates with min 1yr-17months in call centre
Salary up to 2.8 lacs pa

A5 Level :( which is level below SME)
TSS: Technical Support Specialist /Expert
10+2, 10+3, Any Graduates with min 18 months experience in call centre
Salary up to 3.3lacs pa

WNS (Aviva)
Age: 19yrs-48yrs can apply
UK Shift (Sat/Sun Off)
10+2 or 10+3 with 6months of exp. Or Any grads fresher or exp.
Sal up to 19k + incentives.

FIRST SOURCE
Age limit 19yrs-45yrs
{First Source is fine taking people who does not have relieving letter, but should have offer letter and latest 2months pay slips}

UK /US Shift

Csr/Tsr
10+2, 10+3 with 6months +experience any domain or Any Graduates Fresher/Experience
Salaries 15k take home

Sr Csr/Sr Tsr
Any Graduates with Min 1 yr experience in international call centre Sal 17k+incentives

IBM Daksh
UK/US/Australian shifts and Domestic

Csr: 10+2 or 10+3 with 6 months of experience Or Any grads fresher or exp.
Sal up to 2.3 lac pa

MPHASIS:
UK/US SHIFT
Age limit: 18yrs- 45yrs

Csr: 10+2/10+3 with or with experience can apply
Sal up to 13k+incentives

Sr Csr: 10+2/10+3/Any Graduates with Min 18months of experience in international call centre
Salaries up to 16k take home +incentives

SITEL (Dell Process)
Age -19yrs-45yrs
US Shift
CSR: 10th or 10+2 or 10+3 with 1yr international call center or any graduates Fresher/experience
Sal 16K +incentives

24/7 Customer
CSR/TSR
(MECAFEE PROCESS, MBNS, ECOSTAR ETC)

Age limit 19yrs-35yrs
(247 Customer is fine taking people who do not have relieving letter or resignation letter, but need to submit offer letter and latest 2months pay slips)
Csr/Tsr: 10+2, 10+3 with Min 6months experience in any domain or Any Graduates Fresher/Experienced
Salary up to 17k

PLEASE FORWARD THIS MAIL TO ALL YOUR FRIENDS CONTACT Or Message now

TOP BPO IS LOOKING FOR TEAM LEADERS AND ASSISTMANT MANAGERS

TOP BPO IS LOOKING FOR TEAM LEADERS AND ASSISTMANT MANAGERS.

CTC
TL - 1.80 LAKHS MAX PER ANNUM
AM - 3 LAKHS MAX PER ANNUM

LOCATION: BANGALORE

DOMESTIC BPO EXP ADVANTAGE.

REQUIREMENT FOR OUT BOUND CUSTOMER CARE AND SALES PROCESS.

Venture Associates
# 10, 2nd Floor, Trust Complex,, Basavangudi,,
BANGALORE, Karnataka - 560004

BPO Job Openings BPO Non – Voice

Bangalore Day Shift BPO Job Openings-ATS Services Walkin 26/27 April 2010
Job Position : Executive (BPO Non – Voice) – Day Shift

Name of the Organization : ATS Services Pvt. Ltd.

About Company :

ATS Services is a diversified services company based in New Delhi that provides Business Risk Management Services, Business Processing Capabilities, Technology Project Management and Human Resources Consulting throughout Asia Pacific. In addition, it provides Insurance Distribution through Jumpstart.
Experience: 0 – 4 Years

Work Location: Bengaluru/Bangalore

Required :

•Graduate
•Specialisation in computers
•Eye for details
•Excellent internet research skills
•Good knowledge of search engines
Job Details :
Day shifts (Six day working)

Job Responsibilities :

•Data validation through different sources
•Reporting to the Sr. Executive/ Team Leader
Walkin Date : 26th – 27th April’10

Walkin Time : 10 AM to 4 PM

Walkin Venue:
ATS Services Pvt. Ltd.
3rd Floor, Skylark palazzo, No 98,
Airport Road, Murgeshpalya,
Bangalore:
Website: http://www.servicesats.com

MNC CALL CENTER JOB VOICE AND TECHNICAL PROCESSES

Walk-in to the "ACCULOGIX" For Great MNC CALL CENTER Placements for Voice & Technical Processes; We have 1000's of openings.
Golden Opportunity for Call Center / BPO Professionals & Freshers too !
Meet/ Interact with Company HR's from Accenture, WNS, IBM, Minacs, FirstSource, Microland, Dell, Ocwen and many more...all under one roof and on the same day
Walk out with "OFFER LETTERS"
REQUIREMENTS
Job Description: Handling the Queries of Customers/Technical support/collections/accounts and finance. All for voice process
Qualification: Under Graduate/ Graduate/ Post Graduate/ Diploma
Skills: Excellent English Communication skills and voice clarity.
Work Experience: 0-3+ years of experience
Positions: Customer/Senior Customer/Technical /Senior Technical / Collections/ Claims Analyst

Contact Person : Ask for BPOJOBS at the Reception
Venue Details:
Acculogix Software Solution Pvt. Ltd.,
# 18/7, Narayana Business Chambers,
Hosur Road, Wilson Garden,
Bangalore, KA - 560027

Forward this to your friends and colleagues...they too will get benefited we have 1000's of openings

BPO JOB BANGALORE - UK PROCESS - WALK IN

Immediate openings for UK Process Fixed Time
Whitehorse Manpower

Fluent in English, Hindi & any Indian Language

English, Hindi, Bengali Day Shift BPO

Call Center English, Gujrathi, Hindi Day Shift

Day Shift Call Centre English, Hindi, Telugu


Spot Offer for any BPO in Bangalore

Walk-in with Resume Walk out with International BPO Offer

UK Shift with Joining Bonus 22k

Loyality Bonus 20000Rs, Int BPO

Excellent openings for Call Centre UK Shif

HR Recruiter for Leading ITES Consultancy @ Shivajinagar Bangalore

Recruiting Team Member wanted for one of the largest ConsultancyUrgently needed Recruiter for ITES Companies in Shivajinagar

ASSISTAN MANAGER JOB OPERATIONS

We have an urgent opening for a leading training institute for the post of "AM operations". The details are as follows:

Designation:
Assistant Manager - Operations

Location: Bangalore & Mangalore

Experience:

Minimum 5 years of experience in Operations as a Project lead.

Qualification:

Graduate (Any Degree)

Desired Candidate Profile:

· Should have managerial qualities

· Willing to take up responsibilities on his/her own

· Should handle a project independently

· Should be able to interact with clients

· Should be able to deliver services to the clients

· Should be flexible to work in any given project at any given time

· Should be energetic and be willing to travel

· Should have excellent communication skills

· Should be able to lead a team of 10-12 members

· Should be able to take team members along with him/her

· Candidates with experience in Operations/ Event management/Academic industry would be given preference.



Job profile:

· Will handle a project independently, Conduct of Pre recruitment/admission tests for corporate houses and Universities / Academic Institutions.

· Involves traveling to campuses across India

· Would be interacting with clients for all related issues

· Handling a team of 15-20 for the project requirements

If you are interested Kindly drop in an updated copy of your CV and the below mentioned details:

Current CTC:
Expected CTC:
Current Organisation:
Current Designation:
Reporting to:
Team SIze handled:
Age:

or
If you have any friend who is interested for the same you can forward this mail to him or her.
T : +91 22 40649815

NIGERIA OPENING

At present we have urgent opening for Head - Operations with one of our CMMl-5 Client

Our client is global Information Technology company which provides technology solutions to over 1500 customers in more than 50 countries across 5 continents, spanning a range of verticals

Job Location: would be working in Nigeria for 2 years.,will get all the accommodation, travel , mobile there along with allowance etc.

Required Profile:

Who has handled branch consolidation, ie the project is centralization of 400 branches .of a bank in Nigeria.
The need to have BPO experience in handling banking operations background. (retail banking) .

In case you are seriously interested for the same, please send your updated resume along with
Current/Exp CTC –
Notice Period-

Thanks & Regards
Sushma- Sr Consultant
Fillers Consulting Group (India, New Delhi)
URL - www.fillersconsulting.com

opening for a BPO, for the position of CEO

opening for a BPO, for the position of CEO

Candidate Profile

· Should have 10-15 years of experience as successful Operations leader from leading BPO firm
· PG from Good school background preferable
· Proven experience in building out a significant BPO practice up to 500 staff and potential to 1000 staff
· Strong athlete – able to add value across vertical industry operations
· Well recognized in 1-2 industry segment (s) with evidence of thought leadership
· Experience developing BPO operations methodologies and best practices.
· Strong executive presence with the ability to interact at all levels in a client organization.
· Cultural fit with ________: Adaptable and hands-on (willing to roll up sleeves). Ability to work within a matrix and lead by influence and partner with the vertical leaders
v Must foster collaboration with other Practices (vertical and horizontal) to deliver superior value to customers (client centric approach)
v Ability to work well with the teams (within the Practice as well as other parts of the organization) and command the respect of the teams (People centric)
v Ability to lead by example and be a leader that the team can look up to
· Experience working comfortably across time zones and cultures. Ideally should have had prior responsibility for running a BPO business with significant international presence.
· Must be willing to travel 50% (mostly within_______, but also internationally to support clients, etc)

Job Responsibilities:

The CEO- BPO will have following responsibilities-

· Take full Operational ownership and responsibility for all BPO client operations and associated business leaders and staff. Current number of direct reports would be ___, each of whom as a responsibility for an industry sector. Key responsibilities would include:
o Oversee operations in __________(and possible future facilities in__________)
o Ensure high quality operations and client satisfaction
o Ensure compliance against financial cost targets at a project level and overall level
o Set operational strategy and execute efficiency and cost improvement programs
o Determine best operational organizational model
o Co-own overall BPO P&L with Global Practice Leader.
· Help set the global BPO strategy, approach and overall model at ___.
o Maintain a sense of community across the various operating groups.
o Jointly develop and implant plans with each business to build out required BPO capability (solutions design, transition, execution, QC) within each BU
· Build recognition and enhance the image of ___ BPO capabilities in the marketplace
o Serve as a primary external facing persona in public industry forums
o Generate new practice collateral, thought leadership and knowledge contributions (external articles, speeches)

If your interested with this requirement send your updated profile with following details

Current CTC
Expected CTC
Notice Period

Kindly treat this mail and revert back as early as possible

Thanks and Regards
Kumuda
Recruiter
Vsource Consulting
URL: www.v2source.com

INTERNATIONAL BPO’S

WANT TO WORK WITH INTERNATIONAL BPO’S????COME TO ESPERANZA HR SERVICES.WE HAVE LOTS OF OPPURTUNITIES FOR YOU.WE REQUIRE

GRADUATES(FRESHERS/EXPERIENCED).

UNDERGRADUATES(MIN 6 MTHS OF EXP IN ANY FIELD).

PEOPLE PURSUING GRADUATION

GOOD COMMUNICATION IS A MUST(NEUTRAL ACCENT).

SHOULD BE READY TO WORK IN SHIFTS(US,UK N AUSTRALIAN).

Different types

There are forms filling jobs link capturing the information of Insurance forms filled by customer, Claims processing like capturing information from a claim which doctor has raised to insurance company for claiming his service charges either it may be any currency as per the stipulated agreement bound between the doctor and the insurance service provider.

The Other domains which falls under Non voice related is Mortgage process partly, Logistics process, cheque processing, forms processing, litigation coding, email support, Banking back office handling, Accounting related forms processing, Health care , Engineering services, Legal process outsourcing, Content management, document management , knowledge management etc.,

Yes outsourcing can cater any areas of business but what’s the benefit that is question.
This is right there are many reasons for doing so.

1) Saving the investment and working capital Cost
2) Improvement in Productivity and Turn around time
3) Outsourced company focus on Core Business
4) Value added service since domain expertise handles the process

Overall it increases the Quality and service to the customers which is the top most importance in present conditions.

BPO Outsourcing Scenarios:

Any of the work that is given out of the entity of yours self/organization is called job is outsourced. Broadly domestic outsourcing, international outsourcing is the classification we can give for better understand purpose.
There is Voice based, Non Voice based and Semi voice jobs outsourced.
Call centers is the real example of voice based.

How do Call centers work: Any huge firms that has customer base need to give support on their product or business and also market their products or business. In this lines
Outbound calls calling and updating about the new products or business might be collecting information related to particular surveys etc.

Inbound Calls these majorly applicable for service industry like you have credit card and need to know the tariffs etc., you call up the number given by the bank and get the most of the times these numbers will Toll free few numbers are charged call also. These types are called inbound calls.

Non voice related this topic speaks about jobs like Data entering the details either by seeing the hard copy or scanned copy (typically followed in today’s technology). Data conversion job converting from one type of format to other type of format like PDF to word, PDF to excel, databases format etc.,