CUSTOMER INTERACTION MANAGEMENT & MR MARKET RESEARCH

JOB ROLE FOR GUIDE-CIM (CUSTOMER INTERACTION MANAGEMENT) & MR (MARKET RESEARCH.

1. To guide the customer interaction management & market
research(CIM & MR) function by providing:
a. A structured approach to designing, the monitoring
and reporting process
b. A structured approach to the calibration process
c. Appropriate and well piloted instruments
d. The right statistical modeling tools
e. Intuitive and user friendly presentation of data
2. Bridge the gap between pure research, customer expectations
and practical standards
3. Build a strong sustainable foundation for the CIM & MR
function in terms of people, systems & processes and
technology.
4. To provide the solutions group with innovative
enhancements and requirements and to support the research
requirements of the solutions group.
5. Is completely aligned with the business and financial goals of
the company and ensures all deployments are consistent with
the goals.

Accountability

1. People - Interfunctional relationships
2. Interpersonal relationships
3. Operations
4. Reporting
5. Knowledge base management
6. Business intelligence
7. Research design & methodology
8. Field implementation
9. Cost efficiency

Knowledge required

1. Qualitative & Quantitative research methods
2. Knowledge base management
3. Data warehousing & mining
4. Business intelligence
5. Business processes
6. Customer interaction methods
7. Customer interaction measures (Qualitative & Quantitative)
8. Statistical modeling tools (SPSS, SAS etc.)
9. Presentation of research proposal and findings

Skills required

1. Excellent team player
2. Excellent with spoken, written and visual presentation
3. Ability to think independently and add perspective and
dimension
4. Analytical
5. Extremely good at operations
6. Eye for detail
7. Good at the complete MS office suite
8. Conflict resolution

Education & Experience

1. Post graduate with mathematics & statistics, operations
research
2. Up to 40 years of age
3. Exposure to operations research
4. Exposure to field work
5. Exposure to market research design, testing, field &
technology deployment
6. Exposure to focus group moderation
7. Exposure to customer satisfaction surveys
8. Exposure to retail point of sale (POS) data gathering

LOCATION-BANGALORE.

ConsultANCY

G7 InfoTech Private Limited
No. 86, “Gokul Towers”
2nd Floor, M. S. R. Road, Gokula,
Bangalore – 560054
Karnataka, INDIA.