At present we have urgent opening for Head - Operations with one of our CMMl-5 Client
Our client is global Information Technology company which provides technology solutions to over 1500 customers in more than 50 countries across 5 continents, spanning a range of verticals
Job Location: would be working in Nigeria for 2 years.,will get all the accommodation, travel , mobile there along with allowance etc.
Required Profile:
Who has handled branch consolidation, ie the project is centralization of 400 branches .of a bank in Nigeria.
The need to have BPO experience in handling banking operations background. (retail banking) .
In case you are seriously interested for the same, please send your updated resume along with
Current/Exp CTC –
Notice Period-
Thanks & Regards
Sushma- Sr Consultant
Fillers Consulting Group (India, New Delhi)
URL - www.fillersconsulting.com
Wednesday, April 21, 2010
opening for a BPO, for the position of CEO
opening for a BPO, for the position of CEO
Candidate Profile
· Should have 10-15 years of experience as successful Operations leader from leading BPO firm
· PG from Good school background preferable
· Proven experience in building out a significant BPO practice up to 500 staff and potential to 1000 staff
· Strong athlete – able to add value across vertical industry operations
· Well recognized in 1-2 industry segment (s) with evidence of thought leadership
· Experience developing BPO operations methodologies and best practices.
· Strong executive presence with the ability to interact at all levels in a client organization.
· Cultural fit with ________: Adaptable and hands-on (willing to roll up sleeves). Ability to work within a matrix and lead by influence and partner with the vertical leaders
v Must foster collaboration with other Practices (vertical and horizontal) to deliver superior value to customers (client centric approach)
v Ability to work well with the teams (within the Practice as well as other parts of the organization) and command the respect of the teams (People centric)
v Ability to lead by example and be a leader that the team can look up to
· Experience working comfortably across time zones and cultures. Ideally should have had prior responsibility for running a BPO business with significant international presence.
· Must be willing to travel 50% (mostly within_______, but also internationally to support clients, etc)
Job Responsibilities:
The CEO- BPO will have following responsibilities-
· Take full Operational ownership and responsibility for all BPO client operations and associated business leaders and staff. Current number of direct reports would be ___, each of whom as a responsibility for an industry sector. Key responsibilities would include:
o Oversee operations in __________(and possible future facilities in__________)
o Ensure high quality operations and client satisfaction
o Ensure compliance against financial cost targets at a project level and overall level
o Set operational strategy and execute efficiency and cost improvement programs
o Determine best operational organizational model
o Co-own overall BPO P&L with Global Practice Leader.
· Help set the global BPO strategy, approach and overall model at ___.
o Maintain a sense of community across the various operating groups.
o Jointly develop and implant plans with each business to build out required BPO capability (solutions design, transition, execution, QC) within each BU
· Build recognition and enhance the image of ___ BPO capabilities in the marketplace
o Serve as a primary external facing persona in public industry forums
o Generate new practice collateral, thought leadership and knowledge contributions (external articles, speeches)
If your interested with this requirement send your updated profile with following details
Current CTC
Expected CTC
Notice Period
Kindly treat this mail and revert back as early as possible
Thanks and Regards
Kumuda
Recruiter
Vsource Consulting
URL: www.v2source.com
Candidate Profile
· Should have 10-15 years of experience as successful Operations leader from leading BPO firm
· PG from Good school background preferable
· Proven experience in building out a significant BPO practice up to 500 staff and potential to 1000 staff
· Strong athlete – able to add value across vertical industry operations
· Well recognized in 1-2 industry segment (s) with evidence of thought leadership
· Experience developing BPO operations methodologies and best practices.
· Strong executive presence with the ability to interact at all levels in a client organization.
· Cultural fit with ________: Adaptable and hands-on (willing to roll up sleeves). Ability to work within a matrix and lead by influence and partner with the vertical leaders
v Must foster collaboration with other Practices (vertical and horizontal) to deliver superior value to customers (client centric approach)
v Ability to work well with the teams (within the Practice as well as other parts of the organization) and command the respect of the teams (People centric)
v Ability to lead by example and be a leader that the team can look up to
· Experience working comfortably across time zones and cultures. Ideally should have had prior responsibility for running a BPO business with significant international presence.
· Must be willing to travel 50% (mostly within_______, but also internationally to support clients, etc)
Job Responsibilities:
The CEO- BPO will have following responsibilities-
· Take full Operational ownership and responsibility for all BPO client operations and associated business leaders and staff. Current number of direct reports would be ___, each of whom as a responsibility for an industry sector. Key responsibilities would include:
o Oversee operations in __________(and possible future facilities in__________)
o Ensure high quality operations and client satisfaction
o Ensure compliance against financial cost targets at a project level and overall level
o Set operational strategy and execute efficiency and cost improvement programs
o Determine best operational organizational model
o Co-own overall BPO P&L with Global Practice Leader.
· Help set the global BPO strategy, approach and overall model at ___.
o Maintain a sense of community across the various operating groups.
o Jointly develop and implant plans with each business to build out required BPO capability (solutions design, transition, execution, QC) within each BU
· Build recognition and enhance the image of ___ BPO capabilities in the marketplace
o Serve as a primary external facing persona in public industry forums
o Generate new practice collateral, thought leadership and knowledge contributions (external articles, speeches)
If your interested with this requirement send your updated profile with following details
Current CTC
Expected CTC
Notice Period
Kindly treat this mail and revert back as early as possible
Thanks and Regards
Kumuda
Recruiter
Vsource Consulting
URL: www.v2source.com
Tuesday, April 20, 2010
Delivery Manager- Opening
Multi-channel CRM & Customer Interaction Management (CIM) solutions that enable companies
to deliver a truly exceptional customer experience that improves customer satisfaction through self-service, assisted service, and proactive service offerings. Our Client headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific. Our Client has over 600 customers in 32 countries throughout North America, Europe, and Asia-Pacific. Our Client customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality, travel, legal, manufacturing, media,
retail, service and support, transportation, utilities, and others.
JD for Service Delivery Manager:
Experience : 10-13 yrs
Job Description:
Minimum experience of 3 years in Customer Management role and Infrastructure Service Delivery Role.
Provide leadership to our client Service Delivery Team.
Cost center management experience.
Ability to initiate and establish customer centric processes.
Own communication plan between customer
Ability to understand customer business and relate to customer’s business challenges.
Customer Management skills
Ability to empathize and relate with the customer and ensure delivery of expectation to the customer.
Good communication skills and ability to communicate both vertically and horizontally across organization.
Experience in handling international Service Delivery environment.
Sound understanding of Remote resource management skills.
Ability to relate to technology and have a fast adoption skills.
Work with internal teams and be able to translate customer requirement to meaningful business opportunities.
Eligibility
Bachelor"s Degree in Information Technology
Minimum of 8-10 years work experience with at least 6 yrs in IT Service delivery role
Experience of working face to face with customers
Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations
Required Skillsets.
Has experience in managing large Infrastructure projects for a Customer.
Has managed SLA Compliance for the customer and under taken service improvement projects to in case improvements are required in service delivery
Has experience in facing Audits and taking corrective actions if required
Knowledge of ITIL Preferred.
Customer facing skills:
Has experience of managing Customer relationships, Account Management, Operational control of the task and experience of handling over seas Clients.
Defining KPI s and ensuring review on KPI and take corrective action if necessary.
Other Softskills:
Team leadership/management skills
Customer Relationship Management skills
Contract Management
Opportunity Management
Service Level Management
Process Management
Conflict Management
Risk & Issue Management
Location : Bangalore
Professionals interested in exploring this opportunity can forward their profile to
(at )roljobs.com with the following details
Total Experience :
Current CTC:
Expected CTC:
Notice period:
to deliver a truly exceptional customer experience that improves customer satisfaction through self-service, assisted service, and proactive service offerings. Our Client headquarters are in Bellevue, WA, with sales, services and development offices located in North America, Europe, and Asia-Pacific. Our Client has over 600 customers in 32 countries throughout North America, Europe, and Asia-Pacific. Our Client customers encompass a wide variety of industries including B2B eCommerce, call center, telecommunications, distribution, education, financial services, government, healthcare, Hi-Tech, fitness, hospitality, travel, legal, manufacturing, media,
retail, service and support, transportation, utilities, and others.
JD for Service Delivery Manager:
Experience : 10-13 yrs
Job Description:
Minimum experience of 3 years in Customer Management role and Infrastructure Service Delivery Role.
Provide leadership to our client Service Delivery Team.
Cost center management experience.
Ability to initiate and establish customer centric processes.
Own communication plan between customer
Ability to understand customer business and relate to customer’s business challenges.
Customer Management skills
Ability to empathize and relate with the customer and ensure delivery of expectation to the customer.
Good communication skills and ability to communicate both vertically and horizontally across organization.
Experience in handling international Service Delivery environment.
Sound understanding of Remote resource management skills.
Ability to relate to technology and have a fast adoption skills.
Work with internal teams and be able to translate customer requirement to meaningful business opportunities.
Eligibility
Bachelor"s Degree in Information Technology
Minimum of 8-10 years work experience with at least 6 yrs in IT Service delivery role
Experience of working face to face with customers
Understanding of IT Infrastructure Services, Help Desk Operations or Data Center Operations
Required Skillsets.
Has experience in managing large Infrastructure projects for a Customer.
Has managed SLA Compliance for the customer and under taken service improvement projects to in case improvements are required in service delivery
Has experience in facing Audits and taking corrective actions if required
Knowledge of ITIL Preferred.
Customer facing skills:
Has experience of managing Customer relationships, Account Management, Operational control of the task and experience of handling over seas Clients.
Defining KPI s and ensuring review on KPI and take corrective action if necessary.
Other Softskills:
Team leadership/management skills
Customer Relationship Management skills
Contract Management
Opportunity Management
Service Level Management
Process Management
Conflict Management
Risk & Issue Management
Location : Bangalore
Professionals interested in exploring this opportunity can forward their profile to
(at )roljobs.com with the following details
Total Experience :
Current CTC:
Expected CTC:
Notice period:
Tuesday, April 13, 2010
INTERNATIONAL BPO’S
WANT TO WORK WITH INTERNATIONAL BPO’S????COME TO ESPERANZA HR SERVICES.WE HAVE LOTS OF OPPURTUNITIES FOR YOU.WE REQUIRE
GRADUATES(FRESHERS/EXPERIENCED).
UNDERGRADUATES(MIN 6 MTHS OF EXP IN ANY FIELD).
PEOPLE PURSUING GRADUATION
GOOD COMMUNICATION IS A MUST(NEUTRAL ACCENT).
SHOULD BE READY TO WORK IN SHIFTS(US,UK N AUSTRALIAN).
GRADUATES(FRESHERS/EXPERIENCED).
UNDERGRADUATES(MIN 6 MTHS OF EXP IN ANY FIELD).
PEOPLE PURSUING GRADUATION
GOOD COMMUNICATION IS A MUST(NEUTRAL ACCENT).
SHOULD BE READY TO WORK IN SHIFTS(US,UK N AUSTRALIAN).
Bangalore_JOB
Greetings from the house of JRG.
JRG Group is a premier financial services company in the Indian Capital market with a strong footage in capital market, F&O & commodities market, insurance broking and mutual fund. JRG has witnessed an exponential growth in a short span of time and got listed in BSE in 2006. Since 2007, JRG is being promoted by Baring Private Equity Partners Group which provides investment advisory services to Baring Funds, which has cumulative assets of approximately $1 billion, in the IT/ITeS, Life Sciences, Banking, Financial Services & Insurance, Energy & Infrastructure and Consumer Goods sectors
JRG is today a power to reckon with in the financial services industry through the following JRG Group of Companies:
JRGSecurities
JRGWealthManagementLtd
JRGInsurancePvtLtd
JRGBusinessInvestmentConsultantsLtd
JRGFincorp
JRGMetals&CommoditiesLtd (Dubai)
Though amidst recession, we are still in an expansion mode & we are currently in the lookout for manpower for our Securities, details of which are provided below:-
Designation-Data Entry Operator
Vacancy: Multiple
Job Description He/she would be responsible for :-
1)Handling pay in and pay out cheques.
2)Sending daily reports to H.O
3)Updating data into computer.
4)Giving reply to customer queries.
Career Growth:
Since JRG has a large array of financial products, there exists a possibility to grow laterally into other domains or other departments. Hence, Growth prospect shall not be a concern for any performing employee.
Desired Profile: Any Graduates/ Freshers
Skills :-Knowledge of Basics like MS Word,MS Excel
Job Location: Banashankari
Bangalore
JRG Group is a premier financial services company in the Indian Capital market with a strong footage in capital market, F&O & commodities market, insurance broking and mutual fund. JRG has witnessed an exponential growth in a short span of time and got listed in BSE in 2006. Since 2007, JRG is being promoted by Baring Private Equity Partners Group which provides investment advisory services to Baring Funds, which has cumulative assets of approximately $1 billion, in the IT/ITeS, Life Sciences, Banking, Financial Services & Insurance, Energy & Infrastructure and Consumer Goods sectors
JRG is today a power to reckon with in the financial services industry through the following JRG Group of Companies:
JRGSecurities
JRGWealthManagementLtd
JRGInsurancePvtLtd
JRGBusinessInvestmentConsultantsLtd
JRGFincorp
JRGMetals&CommoditiesLtd (Dubai)
Though amidst recession, we are still in an expansion mode & we are currently in the lookout for manpower for our Securities, details of which are provided below:-
Designation-Data Entry Operator
Vacancy: Multiple
Job Description He/she would be responsible for :-
1)Handling pay in and pay out cheques.
2)Sending daily reports to H.O
3)Updating data into computer.
4)Giving reply to customer queries.
Career Growth:
Since JRG has a large array of financial products, there exists a possibility to grow laterally into other domains or other departments. Hence, Growth prospect shall not be a concern for any performing employee.
Desired Profile: Any Graduates/ Freshers
Skills :-Knowledge of Basics like MS Word,MS Excel
Job Location: Banashankari
Bangalore
HCL JOBS
HCL BPO HAS OPENED ITS OWN RECRUITMENT CENTRE IN WEST DELHI
We are looking for associates for our Voice based Technical & Customer Care processes. Limited positions available in back end, non voice & blended also
Grab an opportunity & work for a renowned brand HCL
Benefits:
Home pick up & Drop in AC Cabs
Word Class working environment with Gymnasium, Yoga & Meditation facilities
B’day celebration, Café & Internet facility
Food Court
Medical facility
Excellent Growth Path
Chance to move to HCL technologies in Sales or IT
For all this you should:
Willing to work in 24 X 7 environment
Good command over English language
Graduate for Technical process
Under Graduates are also welcome for Non tech process
BE/B.Tech are also welcome
You should have all original documents available at the time of joining, Educational Certificate, Photo ID, Residence & experience proof as we get 100% 3rd party verification done
Please carry 2 copies of your Resume along with 2 Passport size photographs
Venue: 412, DDA Tower –I, Janakpuri Dist Centre, above Barista
Contact: Anshu & Dipika
Timings: 11.30 AM –to 5.30 PM except Sunday
Contact: 011- 46696096, 97, 98
PLEASE DO NOT FORGET TO MENTION NAUKRI.COM ON TOP OF YOUR CV FOR REFERENCE
You can also bring your friends, relatives & acquaintance along for the interview
We are looking for associates for our Voice based Technical & Customer Care processes. Limited positions available in back end, non voice & blended also
Grab an opportunity & work for a renowned brand HCL
Benefits:
Home pick up & Drop in AC Cabs
Word Class working environment with Gymnasium, Yoga & Meditation facilities
B’day celebration, Café & Internet facility
Food Court
Medical facility
Excellent Growth Path
Chance to move to HCL technologies in Sales or IT
For all this you should:
Willing to work in 24 X 7 environment
Good command over English language
Graduate for Technical process
Under Graduates are also welcome for Non tech process
BE/B.Tech are also welcome
You should have all original documents available at the time of joining, Educational Certificate, Photo ID, Residence & experience proof as we get 100% 3rd party verification done
Please carry 2 copies of your Resume along with 2 Passport size photographs
Venue: 412, DDA Tower –I, Janakpuri Dist Centre, above Barista
Contact: Anshu & Dipika
Timings: 11.30 AM –to 5.30 PM except Sunday
Contact: 011- 46696096, 97, 98
PLEASE DO NOT FORGET TO MENTION NAUKRI.COM ON TOP OF YOUR CV FOR REFERENCE
You can also bring your friends, relatives & acquaintance along for the interview
Escalation Agent job
Hi,
Notice period should be 10 days
Let me take this opportunity to introduce Magna Infotech. I represent Magna InfoTech which is a premier provider of IT services to clients worldwide. We are business partner of Top 10 Corporate all over India
Magna InfoTech is an ISO 9001:2000 certified company that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of on-site, off-shore methodology.
It has offices in Europe (UK, France), USA (Danbury, CT) and India (Hyderabad and Bangalore) including its own state of the art development center in Hyderabad.
We are almost 4000+ employee organization. We follow onsite-offshore methodology and provide services to end-clients. For client testimonials please visit! www.magna.in
The selected candidate will be working on payrolls of Magna Infotech Pvt Ltd at the client side. Candidate who can join immediately or in 10 days only should apply for the opening.
Skills Details:
.
Escalation Agent.
Job Location: Chennai
DOB:
POB:
Qualification:
Alternate Number:
Current CTC:
Expected CTC:
Notice Period:
Availability time:
The position will be assigned according to your current profile and the salary would be the best in the industry. If interested in the above opportunity please mail me your updated resume as an attachment in a word format
If you are not interested in the opportunity, I would appreciate if you could ref few of your friends who are looking Out for the change.
Regards
Notice period should be 10 days
Let me take this opportunity to introduce Magna Infotech. I represent Magna InfoTech which is a premier provider of IT services to clients worldwide. We are business partner of Top 10 Corporate all over India
Magna InfoTech is an ISO 9001:2000 certified company that offers unique solution to build, integrate and manage IT systems across a broad spectrum of industry by using a combination of on-site, off-shore methodology.
It has offices in Europe (UK, France), USA (Danbury, CT) and India (Hyderabad and Bangalore) including its own state of the art development center in Hyderabad.
We are almost 4000+ employee organization. We follow onsite-offshore methodology and provide services to end-clients. For client testimonials please visit! www.magna.in
The selected candidate will be working on payrolls of Magna Infotech Pvt Ltd at the client side. Candidate who can join immediately or in 10 days only should apply for the opening.
Skills Details:
.
Escalation Agent.
Job Location: Chennai
DOB:
POB:
Qualification:
Alternate Number:
Current CTC:
Expected CTC:
Notice Period:
Availability time:
The position will be assigned according to your current profile and the salary would be the best in the industry. If interested in the above opportunity please mail me your updated resume as an attachment in a word format
If you are not interested in the opportunity, I would appreciate if you could ref few of your friends who are looking Out for the change.
Regards
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